Logo of the Project

VA.gov

508 Compliance, UX Experience, and Research

Roles: Researcher, Data Analyst, Documentation, Visual Designer, User Experience Designer, and User Interaction Designer

Tools: Figma, Sketch, Mural, Whimsical, GitHub, ZenHub, Slack, Zoom, Adobe Creative Cloud, Adobe Illustrator, Adobe Photoshop, Adobe InDesign, Microsoft Office, Microsoft PowerPoint, Google Slides, Google Docs

The Challenge

 

The United States of America has been digitally modernizing the experience that all Americans approach their services. Including such executive orders from the presidency (executive order fact sheet), I was part of improving the Veteran’s Affairs CX Design.

This modernizing proceeded with the 21st Century Integrated Digital Experience Act, signed in 2018. Learn more at this link summarizing the act.

  • For VA.gov, you can find their plan at this public link
  • To be transparent, a signed strategic plan at this public link

Although I cannot go into detail about the work I have achieved, I was involved with improving and spearheading 508 Compliance to existing designs. To learn more, visit this public link

To keep records safe, the U.S Government is also subject to the Paper Reductions Act. Learn more about that act through this public link

Solution & Impact

VA.gov’s mission is to provide a simple, actionable, and accessible design for U.S. American Veterans and their families. To learn more about such efforts, the design system is available at this link

 

iPhone with map app open to go through zoo.